We are seeking a skilled and detail-oriented ICT Business Analyst to join our team. The successful candidate will be responsible for identifying business needs, analysing processes, and developing technology-based solutions that enhance operational efficiency and deliver business value. <h3>Benefits</h3><ul><li>Competitive salary package commensurate with experience.</li><li>Flexible work arrangements, including remote/hybrid options.</li><li>Professional development and certification support.</li><li>Access to cutting-edge tools and technologies.</li><li>Supportive team culture with strong leadership.</li></ul> <h3>Task & responsibilities</h3><ul><li>Applying project management frameworks and methodologies to plan, budget, allocate resources, and oversee project execution.</li><li>Examining and analysing current business operations, workflows, and procedures to identify areas for improvement.</li><li>Utilising data and workflow modelling techniques to generate accurate and clear technical documentation for system design and implementation.</li><li>Collaborating with end-users to gather, define, and document detailed business requirements.</li><li>Leading the implementation of functional solutions, including the design and execution of test strategies to validate system performance and ensure data integrity.</li><li>Producing detailed functional specifications to guide software development and system configuration.</li><li>Preparing comprehensive user manuals and training resources, and delivering structured training sessions to support user adoption.</li><li>Assessing operational inefficiencies and recommending enhanced business processes, system features, and functional enhancements.</li></ul> <h3>Qualification & experience</h3><ul><li>Bachelor’s degree in Information Technology, Computer Science, Business, or related field.</li><li>Minimum 1 year of experience in ICT business analysis or a similar role.</li><li>Strong understanding of business process modelling and requirements gathering techniques.</li><li>Proficiency with business analysis tools (e.g., JIRA, Confluence, BPMN, Visio).</li><li>Excellent problem-solving and critical-thinking skills.</li><li>Strong communication and stakeholder management abilities.</li></ul>

Information & Communication Technology

Annual

We are seeking a skilled and detail-oriented ICT Business Analyst to join our team

ICT Business Analyst

Full time

Daehn Communication &amp; Electrical Solutions Pty Ltd is seeking a detail-oriented and proactive Systems Analyst to join our growing team. In this role, you will support the analysis, design, and implementation of IT, telecommunications, and electrical systems for our clients. You will collaborate with engineers and project managers to ensure seamless integration and operation of both software and hardware solutions across a variety of commercial and residential projects. <h3>Benefits</h3><ul><li>Competitive salary based on experience</li><li>Opportunities for professional development and ongoing training</li><li>Supportive team environment with experienced professionals</li><li>Exposure to a variety of projects across IT, telecommunications, and electrical solutions</li></ul> <h3>Task & responsibilities</h3><ul><li>Gather and analyze system requirements from clients and technical teams</li><li>Design and document IT, network, and communication systems</li><li>Assist with system configuration, integration, and testing</li><li>Troubleshoot and resolve system issues as they arise</li><li>Monitor system performance and recommend improvements</li><li>Create and maintain technical documentation, diagrams, and reports</li><li>Support project delivery and provide technical input throughout the project lifecycle</li></ul>&nbsp;&nbsp; <h3>Qualification & experience</h3><ul><li>Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field</li><li>Experience in Systems Analytics at least 2 years</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication skills and attention to detail</li><li>Ability to work independently and as part of a team</li><li>Experience in the electrical or communications industry is an advantage, but not essential</li></ul>

Join our team at Daehn Communication & Electrical Solutions as a Systems Analyst!

Systems Analyst

Job Description:We are seeking a skilled and motivated Software Engineer to join our team. The ideal candidate will have strong experience in designing, developing, implementing, and maintaining software applications and systems across various environments.&nbsp;Key Responsibilities:<ul><li>Architect, develop, and maintain scalable and robust software applications and systems aligned with business objectives and user requirements.</li><li>Collaborate with cross-functional teams and stakeholders to gather, analyse, and translate functional and non-functional requirements into effective software solutions.</li><li>Conduct system analysis to assess current capabilities and recommend enhancements or redesigns for improved performance and efficiency.</li><li>Perform thorough debugging, unit testing, and performance tuning to identify and resolve defects, ensuring software reliability and compliance with established coding standards.</li><li>Produce high-quality, maintainable, and well-documented code that adheres to design specifications, development methodologies, and industry best practices.</li><li>Develop and maintain comprehensive technical documentation, including architectural diagrams, system design documents, user manuals, and operational procedures.</li><li>Provide expert advice on software architecture, tool selection, system upgrades, and technology procurement, including performing cost-benefit and feasibility analyses.</li><li>Ensure all software development activities comply with internal governance policies, quality assurance frameworks, and industry-recognized standards.</li></ul>&nbsp;Requirements:<ul><li>Minimum Education: Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li><li>Minimum Experience: At least 3 years of relevant work experience in software development or engineering.</li><li>Strong understanding of software development life cycle (SDLC).</li><li>Experience with application debugging, performance tuning, and secure coding practices.</li><li>Excellent problem-solving skills and ability to work collaboratively within a team.</li><li>Strong written and verbal communication skills.</li></ul>&nbsp;What We Offer:<ul><li>Competitive salary based on skills and experience.</li><li>Opportunity to work with cutting-edge technologies.</li><li>Supportive and inclusive work environment.</li><li>Career growth and learning opportunities.</li></ul>

Digitori Labs is a fast-growing tech company based in Melbourne, committed to delivering innovative digital solutions for businesses across Australia.

Software Engineer

As a Senior Technical Account Manager, you will play a key role in managing new and existing customers, ensuring customer success, selling new and additional products, and driving engagement with our platform in Australia. Your role will encompass a wide range of responsibilities, including identifying potential clients, customer success, account management, and facilitating customer onboardings, along with leading special projects that fall under the operations domain. Your sale expertise combined with your technical knowledge,&nbsp; technical problem-solving, and cross-functional collaboration will be crucial in ensuring seamless customer experiences and driving overall business success.&nbsp;&nbsp;&nbsp; <h3>Benefits</h3>● Ground floor opportunity to join a team transforming a large and important industry.&nbsp;● Team of experienced entrepreneurs who don’t take themselves too seriously and prioritize taking care of the team.&nbsp;● Extremely rewarding learning curve.&nbsp; <h3>Task & responsibilities</h3>● Serve as the primary account manager for new and existing Australian customers, developing and maintaining strong, long-lasting relationships.&nbsp;● Identify and address technical challenges customers face, working closely with customer support to resolve issues efficiently.&nbsp;● Facilitate and oversee customer onboardings, ensuring a smooth transition and swift realization of value from our products.&nbsp;● Inform customers about new features and help upsell relevant product enhancements when appropriate.&nbsp;● Collaborate with internal teams, including account management, product, and support, to ensure a seamless customer experience and ongoing product improvements.&nbsp;● Prepare and conduct business reviews with key stakeholders to ensure satisfaction and address any operational issues.&nbsp; <h3>Qualification & experience</h3>Have a relevant qualification and/ or 5 years relevant experience.

As a Senior Technical Account Manager, you will play a key role in managing Australian customers and selling new and additional products

Senior Technical Account Manager

As the&nbsp;SAP Senior Functional Consultant – GTM&nbsp;you will be responsible for:<ul style="list-style-type:disc;"><li>Design and deliver SAP GTM related solutions for the Wilmar Sugar business units that deliver improved functionality and process improvements for the business</li><li>Provide any day to day support of the SAP module or related modules</li><li>Manage relationships with a variety of internal and external parties to deliver the optimal outcomes in a timely and efficient manner</li><li>Act as a WIS SAP liaison point working directly with other IS and business unit subject matter experts to ensure alignment and consistency across the business and to ensure that assigned project tasks are executed to schedule</li><li>Manage the full development life cycle of a technical change including requirements gathering, specification writing, liaising with on-shore and off-shore development teams, system integration testing (SIT), supporting user acceptance testing (UAT), training documentation and delivery of the system as required</li></ul>What you need:<ul style="list-style-type:disc;"><li>Tertiary qualification in IT or finance; SAP industry certification highly regarded.</li><li>Minimum of 5-7 years of experience with SAP GTM in a technical role, with a strong understanding of commodities trading.</li><li>Experience with FMCG and SAP S4, particularly in brownfields conversion projects, is an advantage.</li><li>Proven track record in project delivery, with strong written and verbal communication skills.</li><li>Ability to influence outcomes using sound arguments and expert advice while building strong stakeholder relationships.</li><li>Adaptable to changing environments, maintaining effectiveness in uncertainty, and skilled in problem-solving and collaborative teamwork.</li><li>Full working rights in Australia</li></ul>

We have a newly created opportunity for a SAP Senior Functional Consultant – GTM to join our AU based SAP team.

SAP Senior Functional Consultant – GTM

We require a very capable and professional Senior Engineer who has 7 years plus experience in managing the IT networks of small business enterprises. The candidate will liaise directly with our clients and report back to our management team. The client base is from varied industries and each has unique requirements for their operations. &nbsp;Our systems include Remote Monitoring and Management software (RMM) and an integrated Professional Services Automation Module (PSA). The position includes site work and an ability to think on your feet. It requires diplomacy and understanding that require strong time management skills and accountability and can build strong relationships with people.&nbsp; <h3>Benefits</h3>From day one our staff start a journey of training and career planning. We will track, guide, and oversee each member of the staff’s training programs and growth as we champion people who want to grow with the company. We will consider specialised courses that are in line with the company and its ethos . All training content is open to suggestions from all staff as we like to encourage a broad spectrum of learning that will benefit the team and company.We have a bonus system for those that go beyond their expected performance or study timelines&nbsp;We have flexible hours and remote work if suitable for your role.We are located in close proximity to the City and transportWe are a small but mighty, highly regarded company&nbsp;We are a close team that is supportive of each other and we encourage fun and a healthy work life balance &nbsp;&nbsp; <h3>Task & responsibilities</h3>Network Services Support Program (NSSP)&nbsp;Training provided for in-house systems &nbsp;&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Carry out the site and system audits&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Guide clients with corrections and system changes if required•&nbsp;&nbsp;&nbsp;&nbsp;Site documentation updates•&nbsp;&nbsp;&nbsp;&nbsp;Deliver regular maintenance, monitoring, management, remediation, and emergency support to our key clients.•&nbsp;&nbsp;&nbsp;&nbsp;Check weekly scripts to attend to system alerts•&nbsp;&nbsp;&nbsp;&nbsp;Attend bi-monthly site visits for visual checks of hardware•&nbsp;&nbsp;&nbsp;&nbsp;Follow the Trust and Business Principles of HALL COMPUTER SERVICES•&nbsp; &nbsp; Proven experience in network engineering•&nbsp;&nbsp;&nbsp;&nbsp;Strong troubleshooting skills and the ability to resolve complex network issues•&nbsp;&nbsp;&nbsp;&nbsp;Experience in network design, deployment, and optimisation•&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in scripting&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Solid understanding of network security practices and solutions&nbsp;•&nbsp; &nbsp; High level of written and verbal communication skills&nbsp;&nbsp;&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Understands the importance of ticket clarity for the next person•&nbsp;&nbsp;&nbsp;&nbsp;Always updates tickets when necessary•&nbsp; &nbsp; Liaise with clients, delivering great solutions and customer service&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Presents a professional and client-focused attitude&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Strong client service skills•&nbsp;&nbsp;&nbsp;&nbsp;Builds and sustains a good working relationship with clients•&nbsp;&nbsp;&nbsp;&nbsp;Sound technical, communication and documentation skills•&nbsp;&nbsp;&nbsp;&nbsp;Ready to go out to clients when needed&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Put in additional site hours if necessary&nbsp;&nbsp; <h3>Qualification & experience</h3>Required Skills At least 7+ years experience in&nbsp;&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;HPE servers and HP workstations•&nbsp;&nbsp;&nbsp;&nbsp;Windows 10 /Server 2016+•&nbsp;&nbsp;&nbsp;&nbsp;RD Services /Thin Clients•&nbsp;&nbsp;&nbsp;&nbsp;Netgear, Sonicwall and Draytek, Cisco, Barracuda, PFSense•&nbsp;&nbsp;&nbsp;&nbsp;VMware Hypervisor ESXi / Microsoft HyperV&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;MS Exchange 2016+ &amp; 365, SQL•&nbsp;&nbsp;&nbsp;&nbsp;LAN /WAN technologies&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Backup, Imaging, NAS, &amp; Data Recovery solutions•&nbsp;&nbsp;&nbsp;&nbsp;Sound knowledge of IPv4&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Sound understanding of ethernet switching technologies.•&nbsp;&nbsp;&nbsp;&nbsp;Sound understanding of IP routing and forwarding.MANDATORY CERTIFICATION&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;CCNA•&nbsp;&nbsp;&nbsp;&nbsp;MS900 - Microsoft 365 Certified: Fundamentals &nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;MS500 - 365 Certified: Security Administrator Associate&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;SC900 – Microsoft Certified: Security, Compliance, and Identity Fundamentals•&nbsp;&nbsp;&nbsp;Diploma Information Technologies Systems or better

Are you adept at Microsoft Network Technologies

Do you have a strong knowledge of essentials Server and other small business IT technologies (RD etc)

How long have you worked in this type of role

Are you happy to liaise and guide clients

Have you had demonstrable experience as an L3, senior  Desktop engineer

We require a Senior Engineer familiar with managed services systems in small and medium-sized businesses. We build systems with potency and security.

Network Engineer Level 3

As a Networks &amp; Systems Engineer, you will play a crucial role in planning, developing, deploying, testing, and optimising network and system services, taking responsibility for configuration management and overall operational readiness of network systems, especially in environments with multiple operating systems and configurations.&nbsp;Your primary responsibilities will include monitoring and maintaining installed networks and services, providing escalated support, performing network system installations, and providing after-hours escalation support, as needed&nbsp;Key Responsibilities:<ul style="list-style-type:disc;"><li>Deploy and maintain network and system infrastructure in our client environments, ensuring optimal performance, reliability, and security.&nbsp;</li><li>Traveling for projects located both locally and nationally.</li><li>Provide escalation support for network infrastructure and associated services, troubleshooting and resolving complex technical problems in a timely manner.</li><li>Train and mentor level 1 technicians to minimise escalations and improve first call resolution KPIs.</li><li>Act as technician on remote/onsite installations, working closely with third party vendors and clients to ensure successful deployments.</li><li>Proactively analyse system performance to identify opportunities for enhancement, develop short- and long-term strategic plans for upgrades, and implement improvements to optimize reliability and efficiency</li><li>Ensure the seamless integration and interoperability of network equipment and systems from various vendors and service providers</li><li>Stay up to date on emerging technologies via vendor certifications, our test lab, and competitor solutions.&nbsp;</li><li>Recommending opportunities to enhance network performance and capabilities and improve overall department efficiency.</li><li>Document network and system configurations, procedures, and best practices to ensure knowledge transfer and facilitate future troubleshooting efforts.</li><li>Provide after-hours escalation support as part of an on-call rotation schedule.</li></ul>Qualifications:<ul><li>Relevant Bachelor’s degree</li><li>Network Engineering and Industry standard vendor certifications, such as CCNA, CCNP, CWNP or equivalent.</li><li>ITIL certifications or equivalent</li></ul>&nbsp;Required Technical Background and Skills:<ul style="list-style-type:disc;"><li>Excellent communication, interpersonal, and leadership skills</li><li>Strong interest in technology with a desire to continuously learn and expand knowledge.</li><li>Experience with ticketing systems, and remote monitoring and management (RMM)</li><li>Experience working in Hotel or accommodation IT environments or similar</li><li>Ability to communicate with corporate management whilst deploying IT solutions.</li><li>Excellent troubleshooting skills with the ability to analyse complex technical issues and implement effective solutions.</li><li>Capable in configuring and deploying Network equipment and Servers</li><li>Strong understanding of wireless network implementation and troubleshooting.</li><li>Understanding of Network protocols, OSI layer and telecommunication fundamentals</li><li>Knowledge and/or experience of network security fundamentals.</li><li>Scripting and/or programming knowledge is highly regarded.</li><li>Strong organizational and time management skills.</li></ul>&nbsp;

Elevate your career! Networks & Systems Engineer: innovate, optimize, mentor, and lead cutting-edge network projects. Impactful role with travel.

Networks & Systems Engineer

About the Role:The Cybersecurity Analyst and Infrastructure Engineer is responsible for securing and managing the organization’s IT infrastructure. This includes implementing and maintaining security solutions, monitoring, assessing and remediating vulnerabilities, and ensuring compliance with organizational and regulatory security standards. The role also involves deploying, configuring, and supporting the organization’s core infrastructure technologies to maintain high availability, performance, and security.Duties and Responsibilities:<ul><li>Cybersecurity Operations:<ul><li>Perform security assessments and vulnerability scans using tools, not limited to but including, Microsoft Defender, Zscaler, Palo Alto and Rapid7 to identify and mitigate risks.</li><li>Monitor security logs and alerts from Zscaler, Microsoft Defender, and other security platforms.</li><li>Ensuring patch management and updates across the network, endpoints and perimeter.</li><li>Manage security events and incidents in SIEM</li><li>Investigate and respond to security incidents, performing root cause analysis and recommending corrective actions.</li><li>Maintain and enforce security policies, procedures, and compliance requirements.</li><li>Conduct security awareness training and provide guidance to staff on best practices.</li></ul></li><li>Infrastructure Management:<ul><li>Design, deploy, and maintain IT infrastructure, including Azure-based cloud services, Microsoft Intune for endpoint management, and Datto for backup and disaster recovery solutions.</li><li>Manage and configure network security devices, firewalls, and VPNs to ensure secure connectivity.</li><li>Perform regular system and network performance monitoring and implement optimizations as needed.</li><li>Maintain documentation of system configurations, network diagrams, and procedures.</li><li>Collaborate with other IT teams to support organizational IT projects and initiatives.</li></ul></li></ul>Skills and Qualifications:<ul><li>Bachelor’s degree in Computer Science, Information Engineering, or a related field, or equivalent experience.</li><li>At least 8-10 years of experience in cybersecurity and IT infrastructure roles.</li><li>Proficiency with security tools such as Rapid7, Zscaler, and Microsoft Defender.</li><li>Strong experience managing Azure cloud services, Microsoft Intune, and Datto solutions.</li><li>In-depth understanding of networking protocols, firewalls, and endpoint security.</li><li>Proven ability to conduct vulnerability assessments, analyze risks, and implement mitigation strategies.</li><li>Strong problem-solving skills, with the ability to work independently and handle multiple tasks simultaneously.</li><li>Excellent communication and documentation skills</li></ul>

Safeguard and optimize our evolving tech environment as a Cybersecurity Analyst & Infrastructure Engineer, driving secure, high-performance solutions.

Cybersecurity Analyst and Infrastructure Engineer

Contract

Key Responsibilities:<ul><li>Develop and implement quality assurance (QA) plans, policies, standards, and procedures to ensure consistency and compliance across ICT systems, software, and environments</li><li>Conduct comprehensive audits and assessments of systems and infrastructure to identify non-compliance with QA standards, regulatory requirements, and accreditation frameworks</li><li>Design, execute, and oversee both manual and automated tests to validate system functionality, security, and performance</li><li>Identify and analyze quality issues, develop corrective action strategies, and drive continuous improvement initiatives</li><li>Collaborate with cross-functional teams, including software developers, infrastructure engineers, and project managers, to ensure adherence to QA best practices throughout the development lifecycle</li><li>Maintain accurate and up-to-date QA documentation, including test plans, test cases, and issue tracking reports</li><li>Monitor quality metrics and system performance trends to inform decision-making and risk mitigation strategies</li><li>May provide leadership, guidance, and supervision to QA team members, promoting adherence to standardized procedures and fostering professional development</li></ul>Reporting:The ICT Quality Assurance Engineer reports directly to the Manager.Working Hours:Full-time role: Monday to Friday, 9:00 am – 5:00 pm.Qualifications:A bachelor’s degree or higher in Information Technology, Computer Science, Software Engineering, or a related disciplineExperience:At least 5 years of relevant experience in quality assurance, system testing, or a similar role may be accepted in lieu of formal qualificationsRequired Skills:<ul><li>In-depth understanding of QA methodologies, tools, and processes across software and infrastructure environments</li><li>Proficiency with automated testing frameworks and tools (e.g., Selenium, JUnit, TestNG, Postman)</li><li>Experience with version control systems (e.g., Git), CI/CD pipelines, and defect tracking tools (e.g., Jira, Bugzilla)</li><li>Knowledge of system and software compliance standards, such as ISO 9001, ITIL, or other regulatory frameworks</li><li>Strong analytical, documentation, and communication skills</li><li>Ability to work independently or within a team environment while managing multiple projects and deadlines</li><li>Familiarity with Agile/Scrum methodologies is a plus</li><li>Certifications such as ISTQB, CSTE, or equivalent are highly desirable</li></ul>Performance Goals:<ul><li>Ensure consistent delivery of high-quality, secure, and compliant ICT systems</li><li>Proactively identify and resolve quality issues, reducing defect rates and improving system stability</li><li>Maintain thorough QA documentation and uphold industry standards across all QA activities</li><li>Support continuous improvement initiatives that enhance software and infrastructure reliability</li></ul>If you’re a quality-focused ICT professional with a passion for system integrity and performance, we invite you to apply. Please send your resume to admin@shoolinconsultancy.com&nbsp;

ICT Quality Assurance Engineers
Full-Time Position (38-hours per week)
Brisbane, Sydney, Melbourne

ICT Quality Assurance Engineers

Key Responsibilities:<ul><li>Design, develop, test, and maintain software applications and tools to meet business and user requirements</li><li>Customize and enhance existing applications and systems for improved performance, scalability, and functionality</li><li>Analyse user needs and software requirements to determine feasibility and technical limitations</li><li>Write clean, efficient, and maintainable code across a range of platforms and languages</li><li>Conduct debugging, testing, and troubleshooting of software applications to ensure functionality and reliability</li><li>Develop technical documentation, user guides, and support materials for both end users and internal teams</li><li>Collaborate with stakeholders to define project specifications and deliver software solutions aligned with business goals</li><li>Integrate third-party APIs and services to extend application functionality</li><li>Maintain and improve application security, ensuring compliance with relevant data protection regulations and standards</li><li>Stay current with emerging technologies, tools, and programming practices</li></ul>Reporting:This role reports directly to the Manager.Working Hours:Full-time, 9:00 am – 5:00 pm, Monday to Friday.Qualifications:<ul><li>A relevant bachelor’s degree or higher in Computer Science, Software Engineering, or a related field</li></ul>Experience:<ul><li>Minimum of 5 years’ experience in a software development or applications programming role may be accepted in lieu of formal qualification</li></ul>Required Skills:<ul><li>Proficiency in programming languages such as Java, C#, Python, JavaScript, or others as required</li><li>Experience with software development frameworks, databases, and version control tools</li><li>Familiarity with agile development methodologies and software lifecycle processes</li><li>Strong problem-solving abilities and a keen attention to detail</li><li>Experience with cloud-based platforms and API integrations</li><li>Ability to work both independently and collaboratively within a development team</li><li>Strong written and verbal communication skills</li></ul>Performance Goals:<ul><li>Deliver high-quality, functional software on time and within scope</li><li>Resolve bugs and issues effectively with minimal disruption to users</li><li>Contribute to ongoing software improvements and innovation within the team</li></ul>&nbsp;If you're passionate about coding and innovation, and enjoy working in a fast-paced, collaborative environment, we invite you to apply. Please send your resume to admin@shoolinconsultancy.com&nbsp;

Software and Applications Programmers
Full-time Position – 38 hours per week
Sydney, Melbourne, Brisbane

Software and Applications Programmers

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